We kindly request that all appointments are paid for within 24 hours of booking. We will send a payment link to your mobile/ email. You may also pay via bank transfer if you prefer. At the moment, as part of our COVID-19 procedures, we are not accepting cash payments.
Cancellation Policy
In the event you need to rearrange or cancel your appointment please give at least 24 hours’ notice. You can call us on 0121 777 4455 between 8am and 8pm, or contact us via our form outside of opening hours. Existing patients can also cancel their own appointment using the patient portal. A charge may be applied to appointments cancelled with less than 24 hours’ notice.
Refusal of Treatment
We reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason and the clinician’s decision is final in this regard.
