Policies & Procedures

Patient safety

Please click here to download a PDF of our COVID-19 related patient and team safety protocols.

Complaints
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We take great pride in giving our patients the best possible oral health care and customer service, and are constantly looking for ways to improve. We welcome all feedback as it helps us to deliver the best possible care. If you are unhappy about any aspects of the treatment that you receive at Sherwood Dental you are always welcome to pop in for a cup of tea and a chat to help us understand and resolve any issue – big or small!
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If you prefer, you can also contact us via our form, call us on 0121 777 4455, or write to us at:
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Sherwood Dental Practice
633 & 635 Shirley Road
Hall Green
Birmingham
B28 9JU

The General Dental Council, a national governing body for dentistry, also has the following resource for you to look at www.dentalcomplaints.org.uk.

Booking Policy  

We kindly request that all appointments are paid for within 24 hours of booking. We will send a payment link to your mobile/ email. You may also pay via bank transfer if you prefer. At the moment, as part of our COVID-19 procedures, we are not accepting cash payments.   

Cancellation Policy  

In the event you need to rearrange or cancel your appointment please give at least 24 hours’ notice. You can call us on 0121 777 4455 between 8am and 8pm, or contact us via our form outside of opening hours. Existing patients can also cancel their own appointment using the patient portal. A charge may be applied to appointments cancelled with less than 24 hours’ notice.